View all our Frequently Asked Question in one place. If you don't find the answer to your question here don't hesitate to get in touch with our friendly team who will be more than happy to help. اکثر پوچھے گئے سوالات Frequently asked questions Training Specialist Care Adult and Elderly Care Children and Young People Mental Health and Vulnerable Adults General What is the Care Certificate? The Care Certificate is an identified set of standards that health and social care workers adhere to in their daily working life. Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the confidence that workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support. What does the Care Certificate Cover? The Care Certificate consists of the following 15 Standards: 1. Understand Your Role 2. Your Personal Development 3. Duty of Care 4. Equality and Diversity 5. Work in a Person-Centred Way 6. Communication 7. Privacy and Dignity 8. Fluids and Nutrition 9. Awareness of Mental Health, Dementia and Learning Disabilities 10. Safeguarding Adults 11. Safeguarding Children 12. Basic Life Support 13. Health and Safety 14. Handling Information 15. Infection Prevention and Control Does the Care Certificate replace staff induction? No. The Care Certificate is part of a structured induction but does not replace all of the learning required for staff induction. As well as the Care Certificate standards new staff will be expected to have information, knowledge and competencies specific to the environment in which care will be provided. For example, new staff may receive information on how to report accidents, and what to do in case of fire which will be specific to the location in which they work. The Care Certificate programme will not focus on the skills and knowledge needed to work safely and effectively in a particular location. The content of this remains the employer’s responsibility. Is the award of the Care Certificate based only on knowledge? No, to be awarded the Care Certificate the person must acquire knowledge and demonstrate competence in all 15 standards. Assessment of knowledge and understanding is prefixed with verbs such as ‘describe’, ‘explain’, ‘define’, ‘list’ or ‘identify’ and can be based upon written or verbal evidence such as a workbook, written questions, case studies or sound files. Evidence of performance prefixed with words such as ‘demonstrate’, ‘take steps to’, ‘use’ or ‘show’ must be undertaken in the workplace during learners’ real work activity and observed by the assessor (unless the use of simulation is specifically allowed). Learners can practice and develop their skills in a classroom or similar setting but most of the assessment evidence must be collected during real work activity. How long does it take to complete the Care Certificate? During the piloting of the Care Certificate in 2014, the indication was that for a full-time member of staff, the average amount of time taken to complete the Care Certificate was 12 weeks. It is likely that employers will find that the time taken to complete the certificate will vary depending upon a range of factors, including; the hours worked by the learner, teaching methods chosen, previous educational achievement, resources and opportunities for assessment, and the availability of assessors Does WHC supply any additional courses? Yes, WHC offers a range of accredited courses which are mandatory for all employees to complete: • Medication • Pressure Ulcer Awareness • Catheter and Stoma Awareness • Level 2 Principles of End-of-Life Care • Level 2 Moving and Handling of People • Level 2 Positive Behavioural Approach

Discover the first-hand experiences of the people who use our service. Their words highlight the compassionate care and support we provide. ہمارے بارے میں Discover the first-hand experiences of the people who use our service. Their words highlight the compassionate care and support we provide, offering a glimpse into how we make a meaningful difference in the lives of our clients and their families. “As a parent of a child with special needs, finding the right support and care for my child has always been a priority. The services provided by Westwood Homecare have been nothing short of life-changing. The team is incredibly compassionate, patient, and understanding. They take the time to truly understand each child’s unique needs, tailoring their approach to provide the best possible care and support. My child has been more settled and engaging since we started using these services. With the carers, I feel my child is safe, valued, and enjoys his time out. What sets Westwood apart is the unwavering commitment to empowering both children and their families. They’ve given us the help and encouragement we needed to help our child thrive. I cannot recommend their services enough for any family navigating the challenges of raising a child with special needs. They truly make a difference!” Parent Testimonial Everything is going really well for me, thanks to the carers, Amy, and Raymond, who truly listen to my perspective and make an effort to understand our needs. My children, face challenges with communication and use different methods at school and home. One communicates using symbols and photos on a blackboard, while the other relies on a symbol book. At home, however, they both use gestures, actions, and choices to express themselves, which the carers have adapted to seamlessly. Both of my children have unique personalities and preferences—one is more active, and the carer keeps him engaged and moving, while the other enjoys quieter activities, which the carers accommodate. In the past, other carers struggled to understand my children’s needs and communication styles, often leading to frustration. Westwood carers, however, are patient and genuinely work to understand my children’s feelings. Beyond the carers, Amy and Raymond have been a tremendous help, speaking with our social worker and finding additional ways to support us. Whenever I need to step out, I feel completely reassured knowing my children are safe, happy, and well cared for at home. Parent Testimonial Great bunch of home carers for my nana. So person-centred and very professional. Extremely happy with the care my nana is receiving from the home care team, and after a few different providers we as a family are extremely confident that the Westwood team are the best in the area. If you’re looking for care for a loved one, I would definitely recommend Westwood. Thank you for all you do. Family Member Testimonial Fantastic team who supported us through an extremely difficult time, professional, respectful and extremely efficient. Would not hesitate to recommend them to anyone. Family Member Testimonial I am a Children with Disability Social Worker. I use Westwood Homecare to support a couple of young people on my case load who have complex needs. Westwood Homecare have been integral in ensuring children have their needs met, risks reduced at home and importantly, support parents in their caring role. Westwood works in partnership with families to accommodate needs and make changes when needed. Approachable and competitively priced service. Social Worker Testimonial Deliver & Achieve Schedule Your Appointment Today! We’re here to connect with you! If you have any questions, feedback, or just want to chat, feel free to get in. Your input matters to us, and we’re ready to assist you in any way can. Reach out to us today! Learn More First name* Last name Email* Phone Subject* Message Submit

Meet our Manchester Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. ہمارے بارے میں Have questions or need more information? Don’t hesitate to get in touch! Our team is here to assist you with any inquiries and guide you toward the right care solutions. Reach out today—we’re happy to help! Address 464 Wilmslow Road, Manchester, M20 3BG Phone Number 0161 232 7535 Registered Manager Sarah Whiteside ENQUIRE TODAY First name* Last name Email* Phone Subject* Message Submit Meet The Office Team Meet our Manchester Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. This team plays a crucial role in ensuring that our service remains safe and delivers the highest standard of care. Registered Manager Sarah Whiteside Sarah plays a vital role in coordinating and overseeing the delivery of comprehensive care services to individuals in their homes. Co-ordinator Emma Hughes Emma is pivotal in ensuring the efficient delivery of services to clients and the effective management of our care workers. Supervisor Mohammed Abdul Sattar Mohammed is responsible for ensuring the care provided to clients aligns with the care plans he creates and handles any related administrative tasks. Supervisor Talha Munir Talha is responsible for ensuring the care provided to clients aligns with the care plans he creates and handles any related administrative tasks. Supervisor Alicia Hughes Alicia is responsible for ensuring the care provided to clients aligns with the care plans she creates and handles any related administrative tasks.

Meet our Mental Health & Vulnerable Adult Team – the individuals who ensure everything runs smoothly, from coordinating care plans to supporting our carers. ہمارے بارے میں Have questions or need more information? Don’t hesitate to get in touch! Our team is here to assist you with any inquiries and guide you toward the right care solutions. Reach out today—we’re happy to help! Address 258 Finney Lane, Heald Green, Stockport, SK8 3QD Phone Number 0161 413 3444 Registered Manager Amy Cawley ENQUIRE TODAY First name* Last name Email* Phone Subject* Message Submit Meet The Office Team Meet our Children & Young People Services team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. Their commitment to excellence helps us to provide care for those who need it most. Registered Manager Amy Cawley Amy plays a vital role in co-ordinating and overseeing the delivery of comprehensive care services to individuals in their homes. MHVA Supervisor Scarlett Goodwin Scarlett is responsible for ensuring the care provided to MHVA clients aligns with the care plans she creates and handles any related administrative tasks. Co-ordinator Tia Whiteside Tia ensures the efficient delivery of services to clients and the effective management of our care workers. Children & Learning Difficulties Supervisor Raymond Adu Twum Raymond is responsible for ensuring the care provided to LD & Children's clients aligns with the care plans he creates and handles any related administrative tasks. Supervisor Sadaf Ashraf Sadaf is responsible for ensuring the care provided to clients aligns with the care plans she creates and handles any related administrative tasks. Supervisor Stuart Raymond Stuart is responsible for ensuring the care provided to clients aligns with the care plans he creates and handles any related administrative tasks.

Meet our Bolton Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. ہمارے بارے میں Have questions or need more information? Don’t hesitate to get in touch! Our team is here to assist you with any inquiries and guide you toward the right care solutions. Reach out today—we’re happy to help! Address 43 Market Street, Farnworth, BL4 7NY Phone Number 01204 326 294 Registered Manager Katherine Brand ENQUIRE TODAY First name* Last name Email* Phone Subject* Message Submit Meet The Office Team Meet our Bolton Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. Their commitment to excellence helps us to provide care for those who need it most. Registered Manager Katherine Brand Katherine plays a vital role in coordinating and overseeing the delivery of comprehensive care services to individuals in their homes. Co-ordinater Joanne Lennon Joanne is pivotal in ensuring the efficient delivery of services to clients and the effective management of our care workers. Supervisor Kayleigh Aspinall Kayleigh is responsible for ensuring the care provided to clients aligns with the care plans she creates and handles any related administrative tasks.

Meet our Stockport Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. ہمارے بارے میں Have questions or need more information? Don’t hesitate to get in touch! Our team is here to assist you with any inquiries and guide you toward the right care solutions. Reach out today—we’re happy to help! Address 258 Finney Lane, Heald Green, Stockport, SK8 3QD Phone Number 0161 413 3444 Registered Manager Amy Cawley ENQUIRE TODAY First name* Last name Email* Phone Subject* Message Submit Meet The Office Team Meet our Children & Young People Services team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. Their commitment to excellence helps us to provide care for those who need it most. Registered Manager Amy Cawley Amy plays a vital role in co-ordinating and overseeing the delivery of comprehensive care services to individuals in their homes. MHVA Supervisor Scarlett Goodwin Scarlett is responsible for ensuring the care provided to MHVA clients aligns with the care plans she creates and handles any related administrative tasks. Co-ordinator Tia Whiteside Tia ensures the efficient delivery of services to clients and the effective management of our care workers. Children & Learning Difficulties Supervisor Raymond Adu Twum Raymond is responsible for ensuring the care provided to LD & Children's clients aligns with the care plans he creates and handles any related administrative tasks. Supervisor Sadaf Ashraf Sadaf is responsible for ensuring the care provided to clients aligns with the care plans she creates and handles any related administrative tasks. Supervisor Stuart Raymond Stuart is responsible for ensuring the care provided to clients aligns with the care plans he creates and handles any related administrative tasks.

Meet our Stockport Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. ہمارے بارے میں Have questions or need more information? Don’t hesitate to get in touch! Our team is here to assist you with any inquiries and guide you toward the right care solutions. Reach out today—we’re happy to help! Address 258 Finney Lane, Heald Green, Stockport, SK8 3QD Phone Number 0161 413 3444 Registered Manager Amy Cawley ENQUIRE TODAY First name* Last name Email* Phone Subject* Message Submit Meet The Office Team Meet our Children & Young People Services team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. Their commitment to excellence helps us to provide care for those who need it most. Registered Manager Amy Cawley Amy plays a vital role in co-ordinating and overseeing the delivery of comprehensive care services to individuals in their homes. MHVA Supervisor Scarlett Goodwin Scarlett is responsible for ensuring the care provided to MHVA clients aligns with the care plans she creates and handles any related administrative tasks. Co-ordinator Tia Whiteside Tia ensures the efficient delivery of services to clients and the effective management of our care workers. Children & Learning Difficulties Supervisor Raymond Adu Twum Raymond is responsible for ensuring the care provided to LD & Children's clients aligns with the care plans he creates and handles any related administrative tasks. Supervisor Sadaf Ashraf Sadaf is responsible for ensuring the care provided to clients aligns with the care plans she creates and handles any related administrative tasks. Supervisor Stuart Raymond Stuart is responsible for ensuring the care provided to clients aligns with the care plans he creates and handles any related administrative tasks.

​Our leadership team has in excess of 100 years of experience in the health and social care sector, all we do is for the good of our clients and our staff and we live by our company values which are Trust, Respect, Care & Compassion, Deliver & Achieve. ہمارے بارے میں Leadership Team ڈبلیو ایچ سی میں ہم سب لوگوں کے بارے میں ہیں۔ ہم اپنے آپ کو ایک حیرت انگیز ورکنگ کلچر بنانے پر فخر محسوس کرتے ہیں تاکہ ہمارے عملے کو لگتا ہے کہ وہ ایک خاندان کا حصہ ہیں۔ لچکدار کام کرنے، کیریئر کی ترقی اور اجرت سے زیادہ تنخواہ کے ساتھ ہم اپنے عملے کو برقرار رکھتے ہیں اور اپنے پیشہ ورانہ اہداف کو حاصل کرنے کے لیے انہیں مسلسل ترقی دیتے ہیں۔ ہماری قیادت کی ٹیم صحت اور سماجی نگہداشت کے شعبے میں 100 سال سے زیادہ کا تجربہ رکھتی ہے، ہم صرف اپنے گاہکوں اور اپنے عملے کی بھلائی کے لیے کرتے ہیں۔ ہم اپنی کمپنی کی اقدار کے مطابق رہتے ہیں جو کہ اعتماد، احترام، دیکھ بھال اور ہمدردی، ڈیلیور اور حاصل کرنا ہیں۔ ہماری لیڈرشپ ٹیم میں سے ہر ایک کے بارے میں پڑھنے کے لیے نیچے دیے گئے پروفائلز پر کلک کریں۔ Elaine Mellor Managing Director Mohammed N Sharif CEO & Non-Executive Board Member Michelle Sharif Finance Director Registered Managers ڈبلیو ایچ سی میں ہم سب لوگوں کے بارے میں ہیں۔ ہم اپنے آپ کو ایک حیرت انگیز ورکنگ کلچر بنانے پر فخر محسوس کرتے ہیں تاکہ ہمارے عملے کو لگتا ہے کہ وہ ایک خاندان کا حصہ ہیں۔ لچکدار کام کرنے، کیریئر کی ترقی اور اجرت سے زیادہ تنخواہ کے ساتھ ہم اپنے عملے کو برقرار رکھتے ہیں اور اپنے پیشہ ورانہ اہداف کو حاصل کرنے کے لیے انہیں مسلسل ترقی دیتے ہیں۔ ہماری قیادت کی ٹیم صحت اور سماجی نگہداشت کے شعبے میں 100 سال سے زیادہ کا تجربہ رکھتی ہے، ہم صرف اپنے گاہکوں اور اپنے عملے کی بھلائی کے لیے کرتے ہیں۔ ہم اپنی کمپنی کی اقدار کے مطابق رہتے ہیں جو کہ اعتماد، احترام، دیکھ بھال اور ہمدردی، ڈیلیور اور حاصل کرنا ہیں۔ ہماری لیڈرشپ ٹیم میں سے ہر ایک کے بارے میں پڑھنے کے لیے نیچے دیے گئے پروفائلز پر کلک کریں۔ Sarah Whiteside Manchester Registered Manager Amy Cawley Stockport Registered Manager Katherine Brand Bolton Registered Manager Deliver & Achieve Schedule Your Appointment Today! We’re here to connect with you! If you have any questions, feedback, or just want to chat, feel free to get in. Your input matters to us, and we’re ready to assist you in any way can. Reach out to us today! Learn More First name* Last name Email* Phone Subject* Message Submit

Meet our Manchester Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. ہمارے بارے میں Have questions or need more information? Don’t hesitate to get in touch! Our team is here to assist you with any inquiries and guide you toward the right care solutions. Reach out today—we’re happy to help! Address 464 Wilmslow Road, Manchester, M20 3BG Phone Number 0161 232 7535 Registered Manager Sarah Whiteside ENQUIRE TODAY First name* Last name Email* Phone Subject* Message Submit Meet The Office Team Meet our Manchester Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. This team plays a crucial role in ensuring that our service remains safe and delivers the highest standard of care. Registered Manager Sarah Whiteside Sarah plays a vital role in coordinating and overseeing the delivery of comprehensive care services to individuals in their homes. Co-ordinator Emma Hughes Emma is pivotal in ensuring the efficient delivery of services to clients and the effective management of our care workers. Supervisor Mohammed Abdul Sattar Mohammed is responsible for ensuring the care provided to clients aligns with the care plans he creates and handles any related administrative tasks. Supervisor Talha Munir Talha is responsible for ensuring the care provided to clients aligns with the care plans he creates and handles any related administrative tasks. Supervisor Alicia Hughes Alicia is responsible for ensuring the care provided to clients aligns with the care plans she creates and handles any related administrative tasks.

Meet our Botlon Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. ہمارے بارے میں Have questions or need more information? Don’t hesitate to get in touch! Our team is here to assist you with any inquiries and guide you toward the right care solutions. Reach out today—we’re happy to help! Address 43 Market Street, Farnworth, BL4 7NY Phone Number 01204 326 294 Registered Manager Katherine Brand ENQUIRE TODAY First name* Last name Email* Phone Subject* Message Submit Meet The Office Team Meet our Bolton Branch office team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. Their commitment to excellence helps us to provide care for those who need it most. Registered Manager Katherine Brand Katherine plays a vital role in coordinating and overseeing the delivery of comprehensive care services to individuals in their homes. Co-ordinater Joanne Lennon Joanne is pivotal in ensuring the efficient delivery of services to clients and the effective management of our care workers. Supervisor Kayleigh Aspinall Kayleigh is responsible for ensuring the care provided to clients aligns with the care plans she creates and handles any related administrative tasks.

At Westwood Homecare we specialise in a range of services for children & young people. Meet our Children & Young People Services team – the people who ensure everything runs smoothly. ہمارے بارے میں Have questions or need more information? Don’t hesitate to get in touch! Our team is here to assist you with any inquiries and guide you toward the right care solutions. Reach out today—we’re happy to help! Address 258 Finney Lane, Heald Green, Stockport, SK8 3QD Phone Number 0161 413 3444 Registered Manager Amy Cawley ENQUIRE TODAY First name* Last name Email* Phone Subject* Message Submit Meet The Office Team Meet our Children & Young People Services team – the people who ensure everything runs smoothly, from coordinating care plans to supporting our carers. Their commitment to excellence helps us to provide care for those who need it most. Registered Manager Amy Cawley Amy plays a vital role in co-ordinating and overseeing the delivery of comprehensive care services to individuals in their homes. Children & Learning Difficulties Supervisor Raymond Adu Twum Raymond is responsible for ensuring the care provided to LD & Children's clients aligns with the care plans he creates and handles any related administrative tasks. Co-ordinator Tia Whiteside Tia ensures the efficient delivery of services to clients and the effective management of our care workers. MHVA Supervisor Scarlett Goodwin Scarlett is responsible for ensuring the care provided to MHVA clients aligns with the care plans she creates and handles any related administrative tasks. Supervisor Sadaf Ashraf Sadaf is responsible for ensuring the care provided to clients aligns with the care plans she creates and handles any related administrative tasks. Supervisor Stuart Raymond Stuart is responsible for ensuring the care provided to clients aligns with the care plans he creates and handles any related administrative tasks.

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