Our Values Trust & Respect, Care & Compassion, Deliver & Achieve

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Message from our CEO

Message from our CEO

With the current Global COVID-19 Pandemic that has swept the World. I am just writing a quick note to show may appreciation for all the hard work that our Staff have been putting in as Key Workers, to adapt to the current climate and continuing to provide exceptional levels of Care.

Westwood Homecare – Our Response to COVID-19

There is no doubt that when it comes to COVID-19, there has been a lot of disruption to businesses all across the world, and for good reason. This viral outbreak that we are all dealing with is incredibly challenging and is pushing everyone to the limit. However, this does mean that a lot of businesses, all across the country, are shutting down because they can not stay open due to new government rules. We will continue to provide our service to people in Manchester, Bolton, Stockport, Knowsley and soon Liverpool and Oldham. We have taken a look at all of the procedures and rules in place, and come up with our own set of guidelines about how we’re responding to this crisis.

The Services Continue

As key workers, we do not have the option of shutting down during this crisis. We have a responsibility to everyone that we work hard to help, and so we have attempted to balance this with our number one priority – keeping all of our staff and clients safe.

However, to ensure that all parties associated with our business are kept safe, we have implemented the following procedures and adopted the guidelines laid out by the government. First and foremost, we have made the decision to close down all of our offices, this is so that we do not put any of our staff at risk. All staff have been given permission to continue working from home where applicable. This is a temporary move and will be subject to the recommendation of the government, but it looks to be the case for the foreseeable future that we will be working this way. We have made enquiries with the local authorities to try and get them provide Carers more PPE to protect them whilst working.

Secondly and finally, we have amped up the level of support which we provide to all staff. We make sure that anyone who needs advice, help or support can get it quickly and efficiently.

On a More Positive Note – Thank You.

In the midst of this unprecedented crisis, we want to take the time to thank each and every member of our corporate family who is working hard to uphold the values that we have built our business on. To all the staff, carers, management staff and supervisors, to name just a few, thank you so much. You are the lifeblood of this company and we appreciate you more than we know how to word.

To all of the public, thank you for your continued support. The outpouring of support which was shown for all key workers and NHS staff on the evening of Thursday 26th March 2020 at 8PM was an incredible boost for the morale of all who are continuing the fight against COVID-19.

We are currently in trying times. But we will prevail. We continue to provide a 24/7 service for all of the people we have promised to support. Our staff will continue to do whatever they can for you, whilst working from home, and if you’re a member of the team reading this… know that we have never been prouder. You have all risen to the challenge of COVID-19 in the most incredible way. With all of our combined efforts, and the support of the public, Westwood Homecare will continue to try and support the community. Together, we will thrive.

Well done and Keep up the Good Work. I am Proud of YOU!

Regards

Billy

Westwood Set to Open Soup Kitchen/Homeless Facility in Oldham

The opening of a new soup kitchen or homeless facility is always something which is met with applause and gratitude – people stepping up to do something for the community is no bad thing, and not something we encounter a lot these days.

So when it was announced that Westwood Homecare, along with other companies in the Genesis Group were trying to create a brand new homeless facility for people in the heart of Oldham, it was obviously going to be a big deal. The facility will be open to all, whether they are homeless, living in poverty or have mental health needs and learning difficulties. The facility will include: a soup kitchen, a medical room to administer emergency first aid, a laundry room, wash facilities, IT room, quiet rooms and community resource rooms.

Brand New, Ready to Help

So the conglomerate itself has always been active in the community of Oldham, located in Manchester. The Genesis Group is, in general, quite a prominent force and has dabbled before in humanitarian efforts, it already has a relationship with Feed My City, where on Wednesdays and Fridays, free, warm Vegetarian Food is served to the Community from their offices in Manchester and Farnworth. But it’s the brand new soup kitchen they are due to unveil in the heart of Oldham which will really change it up.

They are planning to do it in association with Oldham Street Angels, and their mission is to make sure that they create incredible resources for people who need it. Understandably, this is quite a grand undertaking, but one which the team seems to have taken on with relish.

The Effects on the Community

One might stop and wonder what kind of effects this will have on the community as a whole, and we can only speculate that they will be positive ones.

For a long time now, there’s been a crisis involving homeless people as well as those living in food poverty. The most vulnerable in our society seem to have the least amount of support, and many people spend a long time sleeping on the streets in poor conditions. It’s deeply concerning and something which a lot of people worry about, but at the same time, it can be avoided and helped if you know how to move forward for the best.

The Westwood Team certainly knows how to move forward in the best way, because their latest endeavours will no doubt help to make sure that people get the right kind of care and treatment that they need. You often worry that these people won’t be looked after properly, but that is not the case here. Rather, it is important to recognise that these people will get access to food, respite care, and a shelter to rest in, which will be invaluable for staying safe during challenging weather conditions and indeed, during viral outbreaks like COVID-19.

Overall, the promised shelter is no doubt going to be a positive contribution to the society, which is good for people who are concerned about the welfare of the homeless. It is wonderful that the group has agreed to help as much as they can, and one can’t help but wonder why more people aren’t trying to help in a similar way. Naturally, it will be exciting to see the most underprivileged of Manchester and Oldham’s inhabitants thrive, and it’s easy to see how people might go on to have safer and more stable lives through rehabilitation and reintegration into society with confidence and independence, through this Facility and Westwood’s latest venture which is ‘Transitional Social Care’

Our Project Manager is eager and willing to work with other projects and providers to work together to provide this facility. If anyone would like to assist or be part of this venture, please do not hesitate to contact Naheem on 0161 232 7535.

The Coronavirus – Safe Travel, Quarantine and General Health

Humanity is facing a global crisis. The coronavirus is spreading all across the world, and people just aren’t reacting properly to it.

In a matter of weeks, the virus has spread to Europe, and no one seems to be bothered. People are still continuing to travel in the same ways, interact with people in the same ways, and everyone is putting themselves at risk of contracting this virus. Let’s take a look at safe travel, quarantine, and your general health when it comes to the coronavirus.

Safe Travel? No, Vital Travel Only

First and foremost, let’s talk about what we mean by safe travels. In this case, it has been the professional advice of health organisations all across the world that travel is only done when absolutely necessary. That means if you were planning to go on holiday, it may be best to cancel it now and try and get a refund.

If you are going to travel, consult with your flight provider to get the best precautions and advice for moving forward. You shouldn’t take risks – it doesn’t end well.

Quarantining

So let’s talk about what makes quarantining such an important thing to talk about. If you think you have the coronavirus, then you need to self quarantine to make sure that you protect people from harm.

This is important to look after the elderly and the young. They both have weakened immune systems and this puts them at risk of serious complications from contracting the virus. What you need to consider is that there are a lot of different options when it comes to keeping yourself and others safe from harm.

The first thing to do is to secure yourself in a single, well ventilated room. For two weeks, you should stay there as much as possible. This is because the time it takes for symptoms of the virus to develop is, you guessed it, two weeks. So you should be alert and looking for this two week containment period.

Avoiding the NHS Where Possible

See, there’s a bit of a problem for people who want to try and stay safe because they’re obviously going to want to make sure that they get the best possible medical care. So the NHS might well seem like a good idea, but it’s not. The issue which you will get with this is that all of their resources are going to be diverted into helping people. So all the other areas are going to be underfunded, understaffed and without the right resources. Prevention is a good idea based on that logic.

So overall, you really need to stop and think about what it is that you want to do when it comes to the coronavirus and make sure that you’re being safe. It is out there and it is a danger to people. If you’re not ready for that and you don’t look after yourself and think about others, the virus will spread. Then, we’re all in trouble.

Read a Fact Sheet about Coronavirus by clicking here

Now Recruiting Care Workers – Apply Now

If you would like to join our award winning team at Westwood Homecare, please complete the application form by clicking the following link:

 JOB APPLICATION .

We will then contact you to arrange an interview which will be held at a time and date convenient to you.

We have vacancies in our Branches in Manchester, Liverpool, Stockport & Bolton

Some of the benefits of working for Westwood Homecare:

  • Weekly Pay
  • Flexible Hours
  • Full / Part Time Work Available
  • Training Provided
  • Work towards your Care Certificate

Message from our CEO, Mohammed ‘Billy’ Naheem

Following the recent Regional Great British Care Awards, I would like to express how proud I am to be a part of Westwood Homecare. As a company, we aim to do our utmost best to support the individuals in our care and ensure that those with us are happy and healthy.

Our vision has always been to support our clients by tailoring person-centred support plans to each individual and their needs, while enabling those same clients to remain active parts of their own communities. To us, aging and needing care should not mean that you stop doing things that you enjoy. We’re here to help our clients reach their personal goals in a safe way, with their care team cheering them on every step of the way.

And that has showed immensely with the nominations that included us for the Care Awards. Being nominated is a huge honour in itself; showing that the individuals in our team worked long and hard to become dedicated members of Westwood Homecare, and that they obviously care about those that they support.

For those who were nominated but unsuccessful, do not think of it as a failure. Be proud to have been nominated out of all of the other people out there doing the same job as you. Be proud that you have been recognised for your dedication and your work ethic.

Those that I speak of are, of course: Rebecca Birch, Nominated Team Member for the Workforce Development Award; Clare Suleyman, Nominated Team Member for the Home Care Coordinator Award; and John Blazenby, Nominated Team Member for the Care Assessor Award. These three deserve all of the praise in the world for their efforts. I wish them the very best, and I hope to see them nominated again in the future.

As a company, we were also nominated in the following categories: Home Care Employer and The Home Care Team Award. Even though we didn’t quite hit the mark this time, I have no doubts that we have another chance at winning these two categories one day. We are, if nothing, a care team that perseveres.

We may have been unsuccessful in some of the categories of the Awards, but being nominated was a great achievement and we should all be congratulating Rebecca, Clare, and John, as well as each other. Our team is among the top few in our field to receive these nominations, and that is no small feat!

Finally, I would like to mention Mike Jones, who won the Registered Manager of the Year Award this year. Mike is now through to the National Finals for these awards, and we wish him the very best of luck going forward.

Our performance this year has been nothing short of exemplary. Each of you mentioned here more than deserves this message. But, to all of our team members, well done for a fantastic year. Keep giving it your all as the year closes and start 2020 with as much pride and joy as you possibly can.

Well Done Team! Keep Up The Good Work!

Billy

Westwood’s Exciting New Launch In Liverpool

We are so excited and pleased to announce that Westwood is due to launch a Homecare branch in Liverpool soon. We already have branches in Stockport, Bolton and Manchester, which have proven to be popular and successful. We are thrilled to announce now that we are expanding and opening our Liverpool branch.

Our Registered Manager has previous history of running a Homecare Service in the Liverpool Area so we are expecting this to be a great success too and we know that there is a demand for this type of care in the area.

How will the branch operate?

We will be working alongside the local Authorities and Social Services and will be providing care for private clients in Knowsley, Liverpool and the surrounding areas. We will be providing Domiciliary Homecare in this area.

Why is Liverpool in such need of our services?

The CQC has recently published a report, stating how local services work together in order to provide the care needed. You can read that review here

Hospitals, GP practises, care homes, community healthcare services and homecare agencies come together to provide essential care for those who need it. However, were people really getting the care they required?

The CQC report showed that care users were not able to have a say in their care plan, the experiences of the users were inconsistent- as were the times and places in which care took place. It appeared that the relationship between the health and social care workers were improving, but it wasn’t enough. Progress was being made with technology and shared records, but as the CQC report states;

Efforts had also been made to digitise domiciliary care, which although a positive step, had a negative impact for community health and social care teams who did not have compatible mobile technology.”

The CQC PDF report reveals awful figures. In Liverpool, only 46% of nursing care homes were rated ‘Good’. All others were below this standard. Residential homes, on the other hand, showed that 86% had received the rating ‘Good’, and 2% were ’Outstanding’. Domiciliary homecare agencies received 78% ‘Good’ ratings and 3% ‘Outstanding’. Whilst many community care services were unrated, 67% had received a ‘Good’ rating.

The request for ACS (Adult Social Care) support in Liverpool has significantly risen. Another significant increase was for the overall ASC satisfaction and access to information about ASC support for ASC users.

What were significantly worse were the A&E trips for those aged over 65. The trips to A&E for those in care homes, aged over 65, tended to fluctuate. Emergency admissions also rose significantly.

What does this data tell us?

It shows us that Liverpool residents mainly aged 65 and over, are demanding ASC care and want to take better charge of their care plan. It is no surprise that the ratings for nursing homes aren’t great. However, domiciliary homecare agencies are a great alternative to this.

From what we can see though, Liverpool is lacking a company like ours. Our company can provide you with exactly the care you are after. Our values are clear and concise; we believe in trust and respect between our team and out clients, we are caring and compassionate and we deliver and achieve.

Do you want to find out more about our care and what we believe in? Then visit our website, or give us a call.

Also access the PDF CQC report to get the full report on healthcare and homecare services in Liverpool.

Homecare in Manchester

The CQC have released their report on ‘Older People’s Pathway’ in Manchester Here we will explain what the report shows.

The demographic map shows that the majority of those aged over 65, fall into the 20% most deprived category. Does this reflect on the care they are receiving?

What care are those aged 65 and over getting?

The ratings of the adult social care are as follows;

  • 60% of Adult Nursing Homes are ‘Good’, 34% ‘Require Improvement’ and 6% are ‘Unrated’
  • 51% of Residential Care Homes are ‘Good’, 29% ‘Require Improvement’, 16% are ‘Unrated’ and 4% are ‘Outstanding’
  • 62% of Domiciliary Care Agencies are ‘Good’, 15% ‘Require Improvement’, 20% are ‘Unrated’ and 3% are ‘Outstanding’
  • 90% of Community Care Services are ‘Good’, 10% are ‘Unrated’

There are 876 residential care beds for the population of 65 and over, whereas there are 1,612 nursing care beds for the population in Manchester. There has been a very slight decline in the weighted provision of both residential care beds and nursing care beds in Manchester over an 18 month period.

Did patients get the care they requested?

The services received by new clients aged 65 and over, requesting ASC support in 2017/2018 were as follows;

  • 2% received long term nursing and residential care
  • 8% received long term community care
  • 10% received short term care which maximized their independence
  • 33% received ongoing low level support
  • 19% universal services or signposting
  • 1% were deceased
  • 26% had no services provided.

Overall, Manchester performed worse in all areas when it came to patient experience measures. This included access to GP appointments and support for long-term conditions.

The A&E statistics were striking.

Manchester received a significantly higher number of A&E attendances compared to its comparators and England. The rate of A&E attendances from care homes tended to fluctuate. They also had a significantly worse rate of emergency admissions than comparators and England. The emergency admissions from care homes has risen in the last year (2018/2019)

The delayed transfer of care in Manchester fluctuates with no pattern emerging. The emergency readmissions from care homes in Manchester within 7 days and 30 days of discharge were significantly worse in 2018/2019 compared to comparators and England.

What are the costs involved in care?

The average weekly unit cost of residential home placement in Manchester is £516. The average weekly unit cost of nursing home placement is £578.

Future plans of care for those aged 65 and over.

There are plans in place, and plans established for high impact changes across Manchester for health care provision for those aged 65 and over.

There are already established systems to monitor patient flow. Some of the other plans in place include; seven-day service, enhancing health in care homes and early discharge planning.

Choose the right care for you.

Looking at these statistics, it is not surprising that people are losing their faith in the care system for the elderly.

Westwood Homecare provide an excellent service of care in Manchester. The values of our Homecare are to have mutual trust and respect with our service users, to care and be compassionate and to deliver and achieve the best support service.

Our team have been trained to be kind, understanding, compassionate, professional, flexible and dependable to our clients. You can tailor make the care you want and desire. Our team have a combined experience of over 80 years in the Health and Social Care industry.

We want our customers to be valuable assets to the community, to have their say in their care plans, to be safe and we provide the highest level of care we can to facilitate our users needs.

To find out more about our Homecare Service in Manchester, please make an enquiry.

If you’d like to read more about the statistics of care in Manchester, you can access the PDF here.

Homecare in Bolton

The CQC have released their report on ‘Older People’s Pathway’ in Bolton. The dates of these figures are for 2018/2019. Below we will look at the report and what it says about the Homecare and care services available in Bolton.

Bolton care services require improvement.
The ratings of the adult social care are as follows;

  • 75% of Adult Nursing Homes are ‘Good’ and 25% ‘Require Improvement’
  • 68% of Residential Care Homes are ‘Good’, 18% ‘Require Improvement’, 15% are ‘Unrated’
  • 74% of Domiciliary Care Agencies are ‘Good’, 5% ‘Require Improvement’, 19% are ‘Unrated’ and 2% are ‘Outstanding’

There are 938 residential care beds for the population of 65 and over, whereas there are 831 nursing care beds for the population in Bolton.

The service provision and ASC support requests.

The services received by new clients aged 65 and over, requesting ASC support in 2017/2018 were as follows;

  • 2% received long term nursing and residential care
  • 13% received long term community care
  • 20% received short term care which maximized their independence
  • 5% received short term, other
  • 14% received ongoing low level support
  • 15% received universal services/ signposting
  • 2% were in prison/ end of life
  • 3% no service provided/ deceased
  • 26% had no services provided.

This is a large percent of patients requesting care and not receiving it.

Bolton had better than England average when it came to accessing GP appointments for all ages, access to information about ASC support for ASC users, ASC users with as much social contact as they would like and overall ASC satisfaction. This is all very promising.

However, Bolton had worse than England average for support for long term conditions for all ages.

The main community, mental health and combined providers in Bolton are rated ‘Good’.

Bolton has good ratings for A&E admissions.

Bolton received similar A&E attendances compared to its comparators and England, but they were slightly lower. The rate of A&E attendances from care homes tended to fluctuate but was similar to the rest of England.

The rate of emergency admissions and for emergency admissions from care homes in Bolton was slightly lower than comparators and the rest of England. However, the length of hospital stay was significantly worse in Bolton than its comparators and the rest of England. The delayed transfer of care in Bolton fluctuated quite significantly throughout the graph. The percentage of emergency readmissions from care homes in Bolton within both 7 and 30 days show good results. The emergency readmissions from care homes were significantly better than England and Bolton’s comparators in 2018/2019

What are the costs involved in care in Bolton?

The average weekly unit cost of residential home placement in Bolton is £487. The average weekly unit cost of nursing home placement is £486.

Bolton’s future progress with care services.

According to the CQC report, Bolton has already established many changes to care, such as; enhancing health in care homes, systems to monitor patient flow and multi-agency discharge schemes. They have plans in place for a seven-day service.

Choose the right care for you.

Bolton’s statistics are showing promising figures when it comes to the care of those aged 65 and over, especially when it came down to ACS care and A&E admissions.

Westwood Homecare provide an excellent service of care in Bolton. We also have branches in Manchester, Stockport and we are opening a new branch in Liverpool. The values of our Homecare are to have mutual trust and respect with our service users, to care and be compassionate and to deliver and achieve the best support service.

Our trained team is understanding, compassionate, professional, flexible and dependable to our clients. You can have a say when it comes to your care, we provide the service for you. Our team has a combined experience of over 80 years in the Health and Social Care industry.

We want our customers to be safe and be valuable assets to the community, to have their say in their care plans and we provide the highest level of care we can to facilitate our users needs.

To find out more about our Homecare Service in Bolton, please make an enquiry. If you’d like to read more about the statistics of care in Bolton, you can access the PDF here.

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